Terms of Service & Privacy Policy

Vivahe’ Matrimony Solutions

Last Updated: 27 February 2026

PART I — TERMS OF SERVICE

1. Legal Status of Service

Vivahe’ Matrimony Solutions (“Company”, “we”, “our”, “us”) operates as a private matrimonial consultancy and introducer service.

We are not:

A public matrimonial listing platform
A marriage bureau under statutory registration
A marriage registrar
A background investigation agency

Our role is limited to facilitating curated introductions based on client-provided information and internal assessment.

2. Eligibility & Legal Declarations

By registering or engaging with our services, you represent and warrant that:

You are legally eligible to marry under applicable laws.
You are not currently married, unless legally separated and disclosed.
All information provided is true, complete, and not misleading.
You are not engaging for fraudulent, coercive, or unlawful purposes.

Misrepresentation may result in immediate termination and legal action.

3. Nature of Engagement

Our service includes:

Consultation
Profile creation and evaluation
Identity verification (where applicable)
Facilitated introductions
Coordinated communication

We do not guarantee:

Marriage
Engagement
Compatibility
Social, financial, or emotional outcomes

Matchmaking is subjective and dependent on individual choice.

4. Confidentiality & Non-Disclosure

All profile information shared during introductions is confidential.

Clients agree:

Not to copy, record, reproduce, forward, or digitally store profile details of other clients
Not to misuse photographs or personal data
Not to publicly disclose or circulate private introductions

Unauthorized circulation of profile information may attract civil and criminal liability under the Information Technology Act, 2000.

5. Fees & Refund Policy

Fees are agreed at the time of engagement.
Payment schedules are binding.
Fees are non-refundable unless expressly stated in writing.

Service fees are for consultancy and facilitation — not for guaranteeing an outcome.

6. Limitation of Liability

The Company acts solely as an introducer.
We are not liable for conduct, misrepresentation, emotional distress, financial loss, reputational harm, or personal disputes arising from introductions.
Maximum liability shall not exceed the total service fee paid.

Clients are advised to conduct independent due diligence prior to any marital commitment.

7. Indemnity

You agree to indemnify and hold harmless Vivahe’, its directors, consultants, and affiliates against:

Claims arising from false information provided by you
Misuse of another client’s information
Legal disputes arising from personal interactions

8. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Courts located in Delhi/NCR shall have exclusive jurisdiction, subject to applicable law.

PART II — PRIVACY POLICY

1. Legal Framework

This Privacy Policy is aligned with:

Digital Personal Data Protection Act, 2023
Information Technology Act, 2000
Applicable Rules relating to Sensitive Personal Data

Under the DPDP Act:

You are the “Data Principal”
Vivahe’ is the “Data Fiduciary”

2. Categories of Personal Data Collected

A. Personal Data

Name
Date of birth
Contact details
Address
Education and occupation
Family background

B. Sensitive Personal Data

Identity documents
Financial/business information (if voluntarily provided)
Marital history
Photographs
Lifestyle details

We collect only data necessary for matchmaking purposes.

3. Lawful Basis for Processing

Explicit consent
Legitimate business purpose (matchmaking)
Compliance with legal obligations

Consent may be withdrawn at any time, subject to service termination implications.

4. Purpose Limitation

Your data is used solely for:

Profile assessment
Compatibility evaluation
Facilitating introductions
Communication related to services
Legal compliance

We do not sell, trade, rent, or commercially exploit personal data.

5. Data Minimization

We collect only data reasonably necessary for curated matchmaking. We do not engage in mass data harvesting or automated profiling.

6. Data Sharing

With a prospective match (only after mutual interest and internal review)
With internal consultants on a need-to-know basis
With legal or regulatory authorities when required

We do not publish profiles publicly.

7. Cross-Border Data Transfers

For international matchmaking, data may be accessed across jurisdictions. Such transfers occur with consent and in accordance with Indian law.

8. Data Security Measures

Restricted internal access
Secure storage systems
Confidential handling protocols
Limited profile circulation

However, no digital transmission can be guaranteed 100% secure.

9. Data Retention

During active engagement
For reasonable business record retention thereafter
Until withdrawal of consent (unless legal retention is required)

10. Data Principal Rights (Under DPDP Act)

You have the right to:

Access personal data
Request correction or updating
Request erasure of personal data
Withdraw consent
Grievance redressal

11. Grievance Redressal Officer

Grievance Officer
Vivahe’ Matrimony Solutions
Email: Vivahematrimony@gmail.com
Address: A0201 Godrej Oasis, Sector 88A, Gurgaon – 122505, Haryana, India

12. Children’s Data

We do not knowingly collect personal data of individuals below 18 years of age.

13. High-Profile & Public Figures

Public figures
Politically exposed persons
Business leaders

Special handling protocols may include additional NDAs.

14. Updates to Policy

We may revise this policy from time to time. The updated version shall be effective upon publication on our website.

By submitting personal information, you confirm that you have read, understood, and consent to the collection and processing of your data in accordance with this Policy.